Finding Positives In The Midst Of Change

“Unusual events are guaranteed to happen.” That was the message from Chris Voss, author of Never Split The Difference and a speaker at last year’s Global Leadership Summit. When he spoke these words, none of us could possibly know that major changes – in the form of COVID-19 – were on the horizon.

As leaders, we should expect change and be delighted in the possibilities it can bring. Of course, the devastating loss of life from the pandemic is a horrible tragedy. But has the shutdown opened new opportunities within your organization?

We should expect change and be delighted in the possibilities it can bring.

At the Center For Extraordinary Success, we believe that your team holds the key to finding these opportunities. Rather than  focusing on data, start a conversation with your staff – maybe even with employees with whom you often disagree. They may see hidden gems that you have missed. Approach these conversations with an empathetic mindset, and you may find something transformative amid the uncertainty.

Let us help you ask the right questions and seek the right input from your team. Together we can create the most powerful path to success from today’s uncertainty.

Sherri Miller, Founder and CEO
Center For Extraordinary Success

Don’t Launch Your Project Without This Critical Step

Your company’s new product or service is finally ready to go after months of meetings, analysis, detailed projections, and marketing plans. But have you included the most important step of all?

An internal communication plan is essential to your project’s success and is often overlooked by leaders. If your staff doesn’t understand the project and how it will be rolled out, you may not achieve your desired results.

Have you ever asked three different staff members about your project’s goals and gotten three different answers? Without a planned project implementation and careful communication, your staff may not be aware of your project’s mission and vision. That means your customers won’t know, either.

Without effective internal communication, even the most thoughtfully planned, marketed, and priced product or service will miss the mark.

The best leaders plan their internal communication in advance by asking these important questions:

  • WHO needs to know about the new product or service? (Senior leadership or customer-facing staff?)
  • WHEN do they need to know (Hint: make sure it’s before the product or service is rolled out.)
  • HOW will I share the plan? (All-hands meeting, or a staff e-mail?)
  • Offer DETAILS to share with the internal team, including:

Why is this product or service important to our organization? (Make sure it’s NOT just to make more money – money is the result, not the reason.)

What is your vision for the new product or service?

What will be different in your team’s workflow as a result of the new product or service?

Will company processes change as a result of this new product or service?

How and when will you celebrate successes?

How will your team be informed and held accountable to ensure the project’s success?

Contact me before you roll out your next product or service and together we’ll create a successful and effective internal communication plan.

-Sherri Miller
Founder & CEO